Puma Website Short on Important Info

Shoe Characteristics - Complaint
Review by Manuel on 2012-02-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I am getting to where I need a new pair of shoes for running and general training. I really like the looks of the Puma, but unfortunately, I have flat feet which causes severe over-pronation; In other words, I really have to pay attention to the shoes I buy (even with custom orthotics).

Well, I go to Puma's website and I can't find any information on which shoes are made for stability and motion control to help prevent over-pronation.

I emailed them for more information and their response was that they were sorry, and don't provide that information. They suggested searching online for the information I need.

Well, I went that route before contacting them. Furthermore, I checked the websites of Brooks, Asics, Adidas, New Balance, Saucony, and even Nike (although I would not buy Nikes) and all provide guidance to some degree, to help their customers decide which shoe is best for their specific needs. These contain decision points of arch (high, medium, low) and pronation level (supinate, neutral, moderate over-pronation, and severe over-pronation).

First, if Puma doesn't provide this information about their own product, who do they expect will where it can be found online?

Second, all of their competitors are providing adequate related information on their websites.

Third, someone purchasing shoes that don't accommodate their specific needs can lead to injury.

Not only is this bad customer service, it is irresponsible on Puma's part.
Comments:1 Replies - Latest reply on 2012-02-07
Posted by Johanna on 2012-02-07:
The answer is simple, don't give them your money. I have the same problem as you, and I found that Nike and Reebok cause havoc with my poor feet. The best are either Easy Spirit or New Balance

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