Z Gallerie - Horrible Customer Service
$500 + Worth of Home Decor - Complaint
CALIFORNIA -- To Whom It May Concern:
I am writing to lodge a formal complaint towards your poor customer service at Z Gallerie, so that in the future this type of situation does not happen to other customers.
On January 30th, I placed order # 328998, a large order totaling over $500 worth of merchandise on behalf of my clients in St. Maarten. On the 2nd of February, I called a sales representative to notify her that, due to a change of plans I would need it shipped via 2 day service instead of the initially scheduled 7 day services. I won’t go into how many times I was placed on hold each time I’ve called and for such extended periods of time, but it was not pleasant, nor was the attitude of the representative I spoke with. She informed me that there would be a charge, and I said that’s fine and told her to charge it to the card on file and to ship it out immediately to go 2nd day service. I gave her my phone number and email address should there be any problems. Due to the urgency of this order I called again today on February 6th to find out that the order is still sitting in California. I’ve received no emails and no phone calls as your sales reps claimed to have placed. My clients are now not able to have their purchases in time for their yacht Charter. I have requested that Z Gallerie ship the order today via Fed Ex. I’ve asked for a tracking number, like always, and still haven’t received one. I can only hope that this order will arrive in the next week.
I’m not blaming the individual I’ve I spoken with on the phone several times, as it is an effort with all the departments in Z Gallerie. I am hoping that next time there is a bit better communication and follow-up with your customers. Especially when they make it clear that they are in a hurry.
I called today, after I was Told by Mona AND Lorana in customer service that it would ship. They've now told me that it wouldn't fit on the truck, so they didn't ship it. It is now February 8th, with NO SHIPMENT!!! They are mean and accused me of changing my order. HORRIBLE HORRIBLE COMPANY!!!