Best Buy - Horrible Customer Service- Will Never Buy From Them Again!
Webroot Virus Software Came With My Laptop Purchase - Complaint
GRAND FORKS, NORTH DAKOTA -- I purchased a laptop from Best Buy in 2009 when I was living in Grand Forks, ND. They gave me a free year of Webroot virus software. After that year, I received a charge and called to cancel the service and get refunded. I thought it was taken care of but NO! This past week I received a charge on my credit card from Best Buy for my automatic renewal for the Webroot software. The same one I had cancelled in 2010 & again in 2011! I spoke with customer service and they still had my North Dakota address on file. I haven't lived in North Dakota for almost 2 years now. They wouldn't answer as to how they were able to charge my card with an incorrect address and stated I never cancelled the service. They are supposed to credit me the $42 but I have yet to receive a confirmation email regarding it. I have a feeling this is far from over with. I will never shop at Best Buy again. Be very careful giving them any credit and debit card information! The woman I spoke with on the phone was very rude and unapologetic. I have closed my credit card so I don't have to deal with these unauthorized charges in the future. What a nightmare!