Party City Complaint - Terrible Customer Service
GASTONIA, NORTH CAROLINA -- I've spent way too much money at Party City over the years, but it is a good store most of the time. Always shopped at the Gastonia location until I was totally ignored by, of all people, a manager(nice purple shirts by the way) on two seperate occasions. By the way, it was the same manager both times. I then took my business to the South Blvd location. After a few trips there, I notice that this wonderful person has transferred to South Blvd. I guess I upset him in a past life of something. I finally got assistance from a cashier,who was great. I think her name was Megan or something like that. I voiced my opinion of the manager and another employee standing nearby seemed to agree with me.
Anyway, to keep a long story long, I decided to go back to Gastonia. I had great service for the next few trips in Gastonia. Then of course he was back, same story all over again. I ventured back a few times over the past month and have not seen this guy, so hopefully Party City realized that he is not a person who follows the customer service standards the the company and all of its other employees follow.
After reading a couple of responses to this complaint I realized that some people are not aware of the wonderful service the Party City gives is most cases. I've actually questioned an employee in the past and asked why they greet every customer and sometimes appear to try to compete with other employees to make first contact. I was told that this is what they are trained to do, and if they fail to do so, they will get in trouble with their manager. That being said, you come to expect the same service every time you go in, especially from the manager.
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