Sprint Wireless - Sprint Fraud Dept
Cell Phone Service - Complaint
SOUTH LAKE TAHOE, CALIFORNIA -- About 2 months ago I had my mom use her credit card to pay my Sprint bill, we called it in and they said that her account would not be linked to my account. Then my payments came due and they were always paid, so I called Sprint asked them how my account is continually paid and they said that they are billing an American express card.
I made them aware that they are going to have to reverse those charges and charge my card, Jon said ok no problem. Well mom had to call her Amex card and dispute the charges herself. Needless to say they were never reversed and they kept charging it. So she started getting her reversals on her card and I would pay the amount once it got reversed. Anyway making Sprint aware of this and paying the amount due when it came and letting Sprint know about the whole situation, they shut my and my husbands phones off on Monday 4:00pm pacific time, when we tried to call we were automatically sent over to the fraud dept that is only open from 8-4 central time. So I call customer service (which were very helpful, thank you!) but I could only talk to this one dept. So I call them wed at 6:00am my time, they said that they need a copy front and back of my cc and id and my moms cc and id. My mom is a little elderly, so called Kelly at this dept and asked if there is anything else that she can email or anything because she can't put her cc in her fax machine it won't go through. Kelly said no, my mom was a bit frustrated so she said cab she please talk to this investigator that Kelly keeps commenting about she puts mom on hold for 20 minutes and guess what. .. . No investigator got on the line, it was Kelly again and she said that there is nothing else that they will accept but that, so she sends her husband out to make a copy sends the fax at 2:48 pacific time I call there while she is faxing it.
Now Kelly will not talk to us she is now busy and I speak to Julie. Julie now says that she can accept a bank statement I say well we got copies, she now says well were closed, what your closed its 2:52 pacific time so you still have 8 mins. She hangs up on me, I call back at 2:55 pacific time (as my mom said she got the fax through it says sent ) I am in the queue to speak to someone at this dept. Please hold your call will be answered in the order it was received I hear this msg till 3:15 p time, I stayed on the phone thinking that they have to take my call because I'm in the queue I assumed that they couldn't switch their phones over till they answer all there calls, boy was I wrong! Called them 6am the next morning ask to speak to Kelly, uh umm what's your account number, and I need to give her your name, is she expecting your call? I am sure she is as I have spoken to her all day yesterday, (put on hold) she is busy what do you need, I have faxed over the things you need can you please turn my phones back on as this is costing my family a lot of money (my husband drives a cab) let me check the fax, she says ok I have the info we requested, now all I need you to do is go make a cash payment for 227.00 fax us the receipt and we will turn your phone back on.
I had made payment arrangements with Sprint to pay this balance on 2/13 she says (Marsha) that all payment arrangements are null and void if we get your account, WTF are you kidding me? I am the one that made you aware of this situation I have paid the balances that were reversed and now everything is null and void? How many people call you when you already have your bill paid and say no that is the wrong card your using please reverse this, I am so disgusted that I have literally paid a ton of money and lost a lot of money regarding this whole sit and you guys want 200 when I already made arrangements, my GAWD what BS!