Virgin MOBILE - Deactivation Of My Phone And Non Replacement Received
MOTOROLA TRIUMPH - Complaint
CATASAUQUA, PENNSYLVANIA -- Virgin mobile said they send replacement or new phone in January to replace my malfunctioning phone and never got it. In turn the disconnect my phone for not sending old, when I never receive the replacement or new phone they claim I did. I never did and if they did not request a signature, they probably stole it, from the my porch, if is true that it was deliver. If I would it got it I would it activate the one send and send the old one, but I still got the old one, so they should know that, because the replacement new or old would have a different serial number. I am a disable person and mother of 3 kids and do not have any other phone to communicate for anything and not even an emergency. If I do not get at least for now my old one activated, while they send a new phone, I would have to do a law suit for discrimination against a disable person. My # was;484-201-9298 and pin is; [snip]. You can contact my step father at;352-556-4404 or cell 813-731-4523
their customer service sucks and they hang up on me numerous times and they do not care about disable people.