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Rooms To Go - Bad Customer Service!!!
Mattress - Complaint
Review by carolus123 on 2012-02-09
Rating: 
BOCA RATON, FLORIDA -- We bought a bedroom set and mattress at Rooms To Go, Glades Boca Raton. They first set us up with a wrong spring box which made our bed extremely high to get to, sometimes mistakes happens, I understand.
When we first tried the mattress it appeared to be medium firm, beauty rest from Simmons. After a 2 month, I started having extreme bad back aches in the morning. I am 4 month pregnant so I assumed it was part of the pregnancy...
We left for a 9 day vacation and surprise, I slept like a baby, no waking up in the middle of the night in pain. We got back home and 2 nights in my own bed, had me with the worst back spasms again, I knew the bed was bad for us. After 2 month we can see sagging already where we sleep.
We have been calling RTG on Sunday to speak with Julie the manager about returning the mattress, she was busy and going to call us back. We called 2 more times that day, she was still busy. Called on Monday, she was still busy but she will call us back for sure...
Called back on Tuesday, it was her day off, called back on Wednesday but it was her day off again... Called back Thursday morning and of course she is with a client but will call us back... called back 2 hours later, she is nowhere to be found..... This is the worst customer service ever!!!!
We have a brand new king bed that we can not use and are sleeping in our old queen bed set in our King bedroom set, lovely...
Before you buy RTG, do your research about their return policy and customer service... I wish I had...
When we first tried the mattress it appeared to be medium firm, beauty rest from Simmons. After a 2 month, I started having extreme bad back aches in the morning. I am 4 month pregnant so I assumed it was part of the pregnancy...
We left for a 9 day vacation and surprise, I slept like a baby, no waking up in the middle of the night in pain. We got back home and 2 nights in my own bed, had me with the worst back spasms again, I knew the bed was bad for us. After 2 month we can see sagging already where we sleep.
We have been calling RTG on Sunday to speak with Julie the manager about returning the mattress, she was busy and going to call us back. We called 2 more times that day, she was still busy. Called on Monday, she was still busy but she will call us back for sure...
Called back on Tuesday, it was her day off, called back on Wednesday but it was her day off again... Called back Thursday morning and of course she is with a client but will call us back... called back 2 hours later, she is nowhere to be found..... This is the worst customer service ever!!!!
We have a brand new king bed that we can not use and are sleeping in our old queen bed set in our King bedroom set, lovely...
Before you buy RTG, do your research about their return policy and customer service... I wish I had...
Comments:
Posted by old newfie on 2012-02-10:
I find its best to go to the store, they always serve the people in the store first. I would never phone a business with a problem because you have a better change of getting what you want when its face-to-face.
Posted by eating brains on 2012-02-10:
i understand the frustration but...
why is it "bad service" to be on a day off? or to be with another customer?
why is it "bad service" to be on a day off? or to be with another customer?
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