Sprint=Nextel Corporation - Is Sprint-Nextel a Corrupt Organization Without Any Customer Service?
MiFi 2200 - Complaint
OVERLAND PARK, KANSAS -- There is a sameness here that should be obvious to anyone who reads this pile of complaints. Sprint-Nextel seems to care about just one thing: you paying them money. There is no customer service. People at Sprint-Nextel routinely promise anything and do nothing or blame the customer for some failure. This seems to be a dishonest organization; dare I say it, a corrupt organization that has zero regard for anything but their compensation.
Last winter they changed something that stopped my MiFi 2200 Internet connections. I went from high speed to no speed. I called, I complained to customer disservice, and I even wrote to senior executives, including president Dan Hesse. Nothing was done. I was paying monthly for zero. They promised to fix things again and again and did zilch!
When I stopped paying them, they sent me the usual demand junk. I did what they had done to me...ignored them. But, then, they upped the ante by putting two questionable collection agencies on my tail who demanded over $300: North Shore Agency and Bureau of Recovery.
Go ahead, Google "complaints Sprint" then the same for North Shore Agency and Bureau of Recovery. You will find the sameness...questionable practices. No one of authority is paying attention and these people are taking advantage of the inattention.
I've heard that for every ONE written complaint you see, there are hundreds or thousands who will not write anything. So, what does that tell you? It suggests to me that they routinely lie and cheat hundreds of people daily.
I am not going to pay them. In court, I will introduce my letters detailing what didn't take place. I will also introduce the multiple complaints on various Internet sites to show a pattern of unresponsiveness and lying.
This January, a year after they failed to restore my Internet service, I got a hot-spot through AT&T (previously Cingular) who has provided me with excellent cell phone service since 1992.
I am filing complaints against Sprint with the local district attorney, the state Attorney General, the U.S. Attorney General, the Kansas Attorney General, the Federal Trade Commission, the Federal Communications Commission, the Wall Street Journal, USA Today, the New York Times, the Better Business Bureau in Kansas City (which I read has nearly 100,000 complaints against Sprint but refuses to reduce their rating to less than C because they [BBB] cannot bite the hand that feeds them), The Washington Post, the Kansas City Star, 20/20, 60 Minutes, Time, the Postal Inspectors, on and on and on.
Use your imagination; surely you can think of someone who might give them the scrutiny they so richly deserve...or you can support my complaints with regulators and the press that Sprint seems to be an outlaw organization. Sprint dishonesty and abuse needs to be stopped.
If you are not joining me in my crusade against these people, then the old saying goes for you: If you are not part of the solution, then you are part of the problem!
When regulators see how unresponsive and abusive Sprint is, some one of them, perhaps all of them, will descend on Sprint and punish them big time. If this is the only place YOU complain, it is like one extra drop of water over Niagara Falls.
Don't just sit there...do something! Sprint will regret it if enough people make loud noises.