Sears - Home Repair Service / You Be The Judge
After reading numerous posts about the poor service provided for their appliances I reluctantly called them for my 4 year old Kenmore Water Heater. The pilot light went out and I had no hot water. Seemed like a simple problem, just relight it. Read the label on the tank with easy instructions but it would not light the pilot after numerous tries. This water heater comes with a 9 year warranty so I had to call Sears for service, all of the parts were covered.
I called at 9:30 A.M. and Sears was at my door at 1:30 P.M. The service tech quickly identified the problem. All of the newer water heaters have a mesh screen on the very bottom acting as a filter. Over time dirt & dust does seep in eventually clogging the area around the pilot light then extinguishing it. It needed to be cleaned, again not so simple. This is something that the homeowner cannot easily do. To properly do this he used a tank of liquid nitrogen with 300 pounds of pressure to blast all of the dirt out. This took about 10 seconds. Now the pilot lighted and I had hot water. The tech said he averages 10 calls a week for the same problem.
Now I get the bill. The service call was $75.00. To clean it was another $70.00 dollars for a total of $145.00. This seemed excessive to me but all home service calls are expensive. Sears responded in 4 hours and fixed the problem. This post is not a complaint but an informative for the service I received. You be the judge. Comments??