HP Photosmart Premium
COOKEVILLE, TENNESSEE -- The HP Scanner has not worked from day one - I continue to get an error message - "The scan cannot be performed because another program or computer is using the network, try again later" HP customer support, in two days, wasted 6 hours of my time and could not resolve the issue - they uninstalled and reinstalled their software so many times and I shut down and re-started my PC many times - I was then told the issue would be escalated to their next level for a fix - HP gave me a call time of 11:00 AM and did not bother to call me - I contacted them again and they said they would call me at 3:30 and once again it was a lie and no call! I finally called them and a supervisor, Fredrick, was rude, curt and did not speak good English, stated he had the solution - same issue on the phone for two and 1/2 hours and the software was again uninstalled and reinstalled - when it did not work and the same error message appeared, he hung up on me! If you call support you get either someone in the Philippines or in India - I immediately hang up if I reach India because the techs are down right DUMB and DO NOT speak good English!! What a nightmare - I am going to purchase a new scanner and it will NOT be HP! What is wrong with this sub-standard company that they cannot fix this issue - Looking at the web, this particular error message is a common issue!