Frontier Communications - Frontier Is Attempting to Rob My Parents
Frontier home phone and DSL - Complaint
CLARKSBURG, WEST VIRGINIA -- Frontier is attempting to rob my parents blind. My parents recently moved and terminated their home phone and DSL because they couldn't take their number with them and because the DSL wasn't that good to begin with. My parents were charged two penalty fees, one for "Term DP EDLP Term Penalty" and one for "Term HSI EDLP Term Penalty." God knows what those mean. Each penalty was 184.15 for a total of $368.30. Ever since Frontier took over Verizon in West Virginia, nothing has made sense. My parents never signed anything with Frontier. My parents never purchased equipment from Frontier. My parents had continued to use their old Verizon DSL box which they paid for themselves prior to Frontier's takeover. My parents even returned their Verizon modem to Frontier because Frontier demanded it back, even though it did not belong to them. Then Frontier has the nerve to charge my parents outrages fees, that were never mentioned to them when they cancelled their services. Frontier has yet to explain the fees.
Thankfully, I came to visit them, and I saw that they had a Frontier bill in their bill pay box. Wondering why since they had cancelled Frontier over a month ago, I took a look and was SHOCKED!!! Worse yet, my parents were actually going to pay for it. My parents thought they did something wrong. FRONTIER SHOULD BE ASHAMED OF THEMSELVES!!! Taking advantage of senior citizens who never missed a bill in their life. Forget the airlines, it is time the government creates a residential communication services customer bill of rights. It is unbelievable what Frontier thinks it can get away with.