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Frontier Communications - Frontier Is Attempting to Rob My Parents
Frontier home phone and DSL - Complaint
Review by gustafsonjm on 2012-02-10
Rating: 
CLARKSBURG, WEST VIRGINIA -- Frontier is attempting to rob my parents blind. My parents recently moved and terminated their home phone and DSL because they couldn't take their number with them and because the DSL wasn't that good to begin with. My parents were charged two penalty fees, one for "Term DP EDLP Term Penalty" and one for "Term HSI EDLP Term Penalty." God knows what those mean. Each penalty was 184.15 for a total of $368.30. Ever since Frontier took over Verizon in West Virginia, nothing has made sense. My parents never signed anything with Frontier. My parents never purchased equipment from Frontier. My parents had continued to use their old Verizon DSL box which they paid for themselves prior to Frontier's takeover. My parents even returned their Verizon modem to Frontier because Frontier demanded it back, even though it did not belong to them. Then Frontier has the nerve to charge my parents outrages fees, that were never mentioned to them when they cancelled their services. Frontier has yet to explain the fees.
Thankfully, I came to visit them, and I saw that they had a Frontier bill in their bill pay box. Wondering why since they had cancelled Frontier over a month ago, I took a look and was SHOCKED!!! Worse yet, my parents were actually going to pay for it. My parents thought they did something wrong. FRONTIER SHOULD BE ASHAMED OF THEMSELVES!!! Taking advantage of senior citizens who never missed a bill in their life. Forget the airlines, it is time the government creates a residential communication services customer bill of rights. It is unbelievable what Frontier thinks it can get away with.
Thankfully, I came to visit them, and I saw that they had a Frontier bill in their bill pay box. Wondering why since they had cancelled Frontier over a month ago, I took a look and was SHOCKED!!! Worse yet, my parents were actually going to pay for it. My parents thought they did something wrong. FRONTIER SHOULD BE ASHAMED OF THEMSELVES!!! Taking advantage of senior citizens who never missed a bill in their life. Forget the airlines, it is time the government creates a residential communication services customer bill of rights. It is unbelievable what Frontier thinks it can get away with.
Comments:
Posted by bigal on 2012-02-11:
A consumers bill of rights as pertaining to telephone tv and internet service is long overdue. The Public Utilities Commission helps but is not enough and only covers limited situations.
Posted by Venice09 on 2012-02-11:
We switched back to Frontier for telephone and internet service, and we were able to port the telephone number for a small fee. I'm not sure why your parents couldn't keep the same number.
This is the second complaint I've seen about cancellation fees, so now I'm wondering if I will have the same problem if we decide to cancel. We haven't signed or purchased anything from Frontier, and there was no mention of a contract or cancellation fees.
I think you should follow up on this because Frontier customer service is a bit unreliable. If your parents didn't sign anything, I would fight the fees.
This is the second complaint I've seen about cancellation fees, so now I'm wondering if I will have the same problem if we decide to cancel. We haven't signed or purchased anything from Frontier, and there was no mention of a contract or cancellation fees.
I think you should follow up on this because Frontier customer service is a bit unreliable. If your parents didn't sign anything, I would fight the fees.
Posted by Michael on 2012-02-11:
Frontier Communications bought all of Verizon's assets in West Virginia, and that includes your parents' modem and any contracts they had with Verizon.
Sorry to hear about your parents' experience with the early termination fees, but unfortunately it's what people face with the cable companies like Comcast and Time Warner too. (It's also the case with postpaid cell phones for that matter.) Once you're connected, they basically own you for the life of the agreement.
If it's any consolation, at least Frontier has US-based call centers instead of outsourcing to India like the cable companies do.
Sorry to hear about your parents' experience with the early termination fees, but unfortunately it's what people face with the cable companies like Comcast and Time Warner too. (It's also the case with postpaid cell phones for that matter.) Once you're connected, they basically own you for the life of the agreement.
If it's any consolation, at least Frontier has US-based call centers instead of outsourcing to India like the cable companies do.
Posted by Random Rep on 2012-02-20:
Call us up, they should have had (if any) 1 ETF. we rarely if ever charge two. Contact us and we can get this handled for you.
Sincerely,
A Frontier Rep.
Sincerely,
A Frontier Rep.
Posted by Paul Coorlim on 2012-05-29:
I signed up too in Washington State cable and internet. They have overcharged me every month 20.00. Trying to talk to them is ridiculous. They are disorganized , rude , and have 0 percent loyalty
to their customers. I switched from comcast and will go back with them. Only trouble is, now frontier claims I will have to pay an early termination fee of $200. That was not part of the deal they offered in the flyer I received (which by the way is a totally fraudulent advertisement) I will pay the $200 do a chargeback after I get my comcast back , report them to the federal communications bureau , and sue the pants right off them.
I HATE FRONTIER , and advise all consumers to steer clear of them !!!
to their customers. I switched from comcast and will go back with them. Only trouble is, now frontier claims I will have to pay an early termination fee of $200. That was not part of the deal they offered in the flyer I received (which by the way is a totally fraudulent advertisement) I will pay the $200 do a chargeback after I get my comcast back , report them to the federal communications bureau , and sue the pants right off them.
I HATE FRONTIER , and advise all consumers to steer clear of them !!!
Posted by Louie on 2012-09-03:
I hope that they dont do the same to me. I am planning on getting rid of thir internet service beacuse of the poor service and rudeness of their techs.
Posted by John Steever on 2013-04-25:
Experience? Bad!
Advice? NEVER do business with them!
Subscribed to DSL for $15.**/month and then discovered that was "if" you already had their land line phone service. My monthly bill was $55.00 for "dial up" speed. Cancled as soon as the contract expired and after 90 days, I'm still waiting for the refund of the last "pay in advance" payment.
Advice? NEVER do business with them!
Subscribed to DSL for $15.**/month and then discovered that was "if" you already had their land line phone service. My monthly bill was $55.00 for "dial up" speed. Cancled as soon as the contract expired and after 90 days, I'm still waiting for the refund of the last "pay in advance" payment.
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