National Floor Direct - They Lie About the Warranty
Laminate - Complaint
AVON, MASSACHUSETTS -- They guaranteed our floor for 20 years. They cheap laminate trim was poorly installed. So they came back to do it right. It was not streight and was not nailed in correct. The trim was breaking off and the longer pieces between rooms cracking. We called and they said "Not Guarenteed". We must be doing something wrong if the trim has cracked and or been lost (loose nailing on small pieces= lost pieces). Si I asked to buy replacement trim and they said they do not have the color of our floor on file even though it's only been a little over 1 year since installation. They told me I would have to pay for the product, shipping, and someone else would have to install it. I asked for a salesrep to come over for carpeting. I was told the sales representative could take a picture of our laminate and they could match the color. ( CAN YOU BELIEVE THIS). He comes in 1-2 hrs. I can't wait to here what he has to say! And fyi...It is a different phone # for repairs. VERY UPSETTING! ALSO THE LARGE LAMINATE PIECES ARE COMMING UP IN AREAS!