Staples - Misleading information
Purchase of new Dell desktop computer - Complaint
PHILADELPHIA, PENNSYLVANIA -- I purchased a new Dell computer(i580-1839NBC) from Staples store #357 on 1/30/12, and paid an additional $99.99 for the Premium PC Setup Package. I also at the same time purchased a Microsoft Office Home and Student package (3 PC) for $109.99( $149.99 minus 40 dollars off w/ computer purchase.) because the Easy Tech, David, informed me that I needed to purchase it to get Microsoft Office. I subsequently discovered that this computer came preloaded with Microsoft Office, and that I really only needed to purchase a product key. The difference between what I purchased and the product key is approximately 20-30 dollars. I contacted the store on 2/12/12 and asked Easy Tech David why he sold me the more expensive option. He informed me that "the difference is not significant." It's significant to me. I found his demeanor insulting and demeaning. I then spoke to the store manager, Jim, who informed me that I needed to return the whole desktop computer to the store and they would delete the software, and then refund me the difference. I don't consider that a viable option, and I suggested that I would return the CD software package, and offered to delete it myself off my computer. I said I would be willing then to accept store credit for the difference in price. He told me that that would "mess up his inventory". I know for a fact that he could do that if he wanted. Jim implied he was doing me a favor agreeing to the conditions of the refund. I told him that for me it would mean dragging a desktop computer with my files and personal information on it back to the store, leaving it, and depending on David to delete the Office Package. I also tried to explain to him that David was the one who had opened the Office package since he installed it, and that he should have known that Microsoft Office was preloaded before he opened it. He should know his inventory. And it's written right on the carton! I did not see that myself because once I had agreed to the Premium Setup package, store staff placed the carton behind the counter. I have already had issues with David previously regarding installing my wireless connection. The first night I bought the computer home, the computer would not recognize my wireless router. I called Staples, and talked to David since he had set up the wireless card. His response," I really don't know much about wireless". He did say that my router was obsolete. I informed him that it was two weeks old. Finally, after 2 hours with Verizon,(never heard anything about problems with their routers) and then 3 hours with Dell, they managed to reconfigure my computer remotely.(I can't say enough about their service, it's great, But I did have to use my software support time.) they hadn't heard of software problems with any Verizon router either. they did say that the Staples store tech should have been able to help me. So I really don't want David working on my new computer. I would be happy to simply return my unused 2 PC portion of my Microsoft Office package, and get a store credit for the difference, provided that I do not have to return my computer. I will simply eat the $99.99 I spent on the Premium PC Setup at Staples, which was wasted money. No help with my wireless problem, David simply installed a USB adapter for my wireless(I expected a PCI), and now I find out that Office was already loaded. If this is not resolved, I will never buy at Staples again, and will tell everyone I know about how they mislead their customers.