Nautica - Won't Allow Seven Year Old Use Bathroom.

Review by Very angry disabled grandmother on 2012-02-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
My seven year old grandson needed to use a rest room and was refused admission in your Tanger outlet store in Myrtle Beach, S. C. I am handicapped and could not walk the two blocks to the public restroom with him. Fortunately, I had someone who would escort him to the restroom. Needless to say, I left the approximately $150.00 worth of clothes I had already gathered up. I was told that there was no restroom to serve the public. Had I had a different attitude I could have let him go in the dressing room on the clothes. However, I want my grandson to have better morals than that. When I asked for the name of the manager of the store, the staff refused to give it to me. I was just beginning my shopping experience and would probably have spent considerably more money than the purchases I had in hand. I have seven grandchildren, for whom I love to shop. Needless to say, Nautica will not be on my list of shopping places even though I like your merchandise. I do believe that an intelligent staff member would have accompanied the child to the rest room under the circumstances. I certainly would not want people with such a lack of ability to reason working for me. If I, myself, had needed use of the restroom there would have really been a problem. I was told that a child had been hurt in the door of a restroom. I understand that accidents happen; however, your dressing room doors are probably much more dangerous as I had to hold it each time to keep it from slamming on my grandson. I am very upset about this episode and wonder if it is legal to deny use of a restroom to a customer.

I am not asking Nautica to do anything. My grandson's mother is an attorney and she will be able to check the legality of this matter.
Comments:13 Replies - Latest reply on 2012-02-14
Posted by D. on 2012-02-12:
You can check with your Grandson's mother for legal advice. But, I am sure you will be told that if they do not have restrooms for the public, they can not allow customers access to them for libel reasons. But, please do come back and let us know what the attorney said, it may help others who might find themselves in the sames situation.

You may have felt you had no other choice, but you have to also be very careful in allowing a stranger to take children to the restrooms.
Posted by Very angry disabled grandmother on 2012-02-12:
They may be a stranger but don't they run a background check before hiring. If the employee did do something to my grandson I would sue the store for not doing a background check. Like I said my daughter is an attorney and I will have her check that issue out as well.
Posted by GenuineNerd on 2012-02-12:
Some businesses do not provide public restrooms, even at some places where a public restroom is expected, such as at a restaurant, convenience store, or department store. In the case of clothing stores (such as Nautica), thee is probably an employee restroom, where the store's employees will also store their personal items (such as jackets and purses.) If a customer is allowed to use the employee restroom, there is the distinct possibility that an employee's wallet, purse, money, credit cards, cellphone, iPod, etc. could be stolen. Rather than take the risk (as well as possible liability issues-merchandise can be stored in employees-only areas as well), employee restrooms are kept off limits, even if it's a small child, or an elderly or disabled person needing to use the restroom, The store management cannot make any exceptions.
Posted by D. on 2012-02-12:
A stranger is a stranger. Everyone, including a child molester had a clear background check at one time. If they did do somehting to your grandson and you sued them for not doing a background check, your grandson would still suffer from it for the rest of his life, whether the store was sued or not. Money wouldn't make it all better for him. It's a judgement call, for me personally, I would never take that chance. I'm not saying your decision makes you a bad person. I'm sure you love your grandkids and would never do anything intental to bring harm to them. I'm just saying people have to be very careful who they trust with children.
Posted by Very angry disabled grandmother on 2012-02-12:
GenuineNerd are you implying that my grandson would steal the employees money. Why would he, he can ask me to buy things for him. He knows better. He is seven not three, he knows that stealing is wrong. Also if they did their job someone would be with him to make sure he did not steal. You are pretty much slandering me by suggesting that my grandson would steal. Be careful what you post online and what you accuse others of. You can be sued. You are lucky I just know that you were not thinking straight and not pushing this further, but next time you may not be so lucky and you could get sued. Be careful what you accuse others of.
Posted by D. on 2012-02-12:
GenuineNerd is clearly not saying that. I'm sure he is speaking of people in general. They don't know your grandson from anyone else that shops there. They would be accused of discrimmination if they allowed some customers acccess to their non-public restroom and did not allow others.
And, it's NOT their job to assist children in the restrooms.
Posted by Venice09 on 2012-02-12:
Perhaps you should read this, OP. If it can happen here, it can happen anywhere. And once it does happen, it's too late. No attorney in the world can help a harmed child.

Posted by Samanthasmom on 2012-02-12:
The nearest public restroom isn't 2 blocks away, it's just across the way. If you look at the map of the sanger outlets, Nautica is store #840 and behind it is a public restroom.The store employee's did nothing wrong here.
Posted by Kylie on 2012-02-13:
I have shopped at this outlet mall and the washroom is not "2 blocks" away as the letter writer suggests, but just catty corner from the store. It's only a few feet. I am sorry, but if you are too disabled to take your grandson just across the way to the bathroom, then how did you get to the store to begin with? It just doesn't add up, sorry.

There is no law that states a store MUST have bathrooms for customers. The back is not set up for customers and not all stores even have washrooms for their staff. They offer public washrooms for a reason.
Posted by RK on 2012-02-13:
You were right next door to a bathroom. Here's a map of where you claim you were: http://www.tangeroutlet.com/myrtlebeach17/directory

Get over yourself. And stop with the ridiculous threats of lawsuits every time someone disagrees with you. It makes you look nuts.
Posted by no public bathrooms on 2012-02-13:
Stores aren't required to provide public bathrooms.

" I could have let him go in the dressing room on the clothes."

Seriously? You're trying to suggest that you COULD have let him destroy merchandise.

But what I'm REALLY wondering is... if you couldn't physically reach the public toilet, how did you ever reach the store to begin with?
Posted by so about that lawyer you keep mentioning on 2012-02-13:
"Like I said my daughter is an attorney and I will have her check that issue out as well."

So? You said that over a week ago at PFB.

I'm betting we will never actually hear her answer. Mainly because it won't uphold the complaint....
Posted by L on 2012-02-14:
If the Store is close enough to a public restroom they're not required to have one available to customers, nor are they obligated to allow customers to use their employee restrooms. Letting non-employees into that area of the store would be a liability for them AND the customer. I would suggest to anyone with children to make sure they go to the bathroom before going out. As for a lawsuit, I don't believe you have any grounds for a case

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