Gold's Gym International, Inc Complaint - Don't join Gold's Gym
AUBURN, ALABAMA -- Ok, I started working out at the Gold's Gym in Auburn, AL in July. When I decided to join that facility, I knew I was going to leave Auburn soon, as I had been applying for other jobs. Despite that, I decided to join it. I signed a one-year contract, but I asked about cancellation "Oh, we're very friendly to people who want to cancel it. It's a college town and people move out all the time, so all you have to do is pay a cancellation fee of $50" I thought: ok, that's easy. I'll do it.
Two months later I went to cancel my membership and big surprise: Fill out a cancellation form and send to the corporate office, but you can only cancel if you have medical conditions or if you're relocating somewhere where there is not a Gold's Gym ... Oh, and you have to prove it. At my new job I was going to be living at a hotel and traveling. It's ridiculous I have to ask my employer to write a letter (official with a company's header letter) so I can cancel a gym membership.
So, I sent my cancellation to the corporate office, and I thought I was done with it until I checked my credit card statement. So I called the Auburn's location, and they said I had to talk to the corporate office. "Do you have their phone number?" I asked. "No, sorry." Well apparently only a few people at the gym has this phone number, so I had to keep calling back until I could get one of these people on the phone (leaving a voice mail... Well, leaving two voice mails don't help either). So I finally got the corporate office's phone number. I called them... and nobody ever answers it, you have to leave a message so they can call you back. For me I had to leave another two messages and wait (I had given up) four more day before some one returned my call.
That phone conversation was quite interesting: "We sent out a letter to you a couple of days ago to tell you your cancellation request had been denied" ... Two days ago was Sept 21! I sent my cancellation on Aug 15. I hadn't proved I was moving, so now if I don't want to keep paying $170/mo I have to send another cancellation request and in the meanwhile, yes, I have to keep paying for it ... or else they will send my name to collections. It looks like they have a whole system in place.
1. Never sign up a one-year contract when you don't plan on staying for the entire period.
2. Always read the contract because sometime they tell you one thing and that's what you think you're signing up for, but it's not, and at the bottom they have a little sentence saying they don't honor verbal agreements.
3. And lastly: never join another Gold's Gym.