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24 Hour Fitness - Automate Withdraw After Account Canceled

Complaint
Review by ghostkhongcu on 2012-02-13
Rating: StarStarEmpty StarEmpty StarEmpty Star
ARNOLD, MISSOURI -- Recently checking my bank statement and I know theses that I have 2 different withdraw from my accounts. My girlfriend is under my account, the only charge with draw should only be her account because I paid a lifetime membership of 40 dollars per years. Sat down n talk to them n they have no clue where that came from. They told me that they give it to the gym manager to investigate n contact me later. The next day they called me back n said they found out that I have another member that was active, and that amount came from it. That member was my girlfriend sister, we sign her up and she only work out there for a few week, then she decided not to go anymore so I ended up cancelling her account. It been over 2 years since I cancel the account n now they told me it was still active. I told them that impossible n doesn't make any sense. Why [snip] would I paid 34.98 a month for a person that doesn't go there. I told them that I came in n talk to one of the enrollment employee to cancel my account. They told me they don't have any record of my cancellation. Then they told me that they can cancel it now n give me a 2 month refund. I said well that y 24hr fitness being sue a lot. I am so piss off. I would [snip] cancel my account if I don't have the lifetime membership. Now am gone to look at my bank statements monthly. If it happening again I'm gonna cussing the [snip] out of them.
Comments:
Posted by clutzycook on 2012-02-13:
Because cussing them out will fix the problem? Did they give you written confirmation of the account's cancellation? If not, it's their word against yours.
Posted by tnchuck100 on 2012-02-13:
First, NEVER give ANY company direct access to your checking account.

Second, if I read this correctly you have paid over 2 years on a cancelled contract? And did not notice the missing money until now?

It is typical with most companies to only refund 2 or 3 months of billing errors when discovered. Small claims court might extend that time but if you have no written proof of the cancellation that will probably not be successful.
Posted by Cwazychicken on 2012-02-13:
If i were you i would cancel whatever account you have left, change banks and never ever give a fitness center your bank information again! These places like to sucker people into joining, then make it hard to cancel.
Posted by Skye on 2012-02-13:
Great advice chuck.
Posted by CowboyFan on 2012-02-14:
The other thing to do in these situations is to send a confirming letter to the place, certified, return receipt. "This is to confirm I came in on _____ and spoke with bobby joe, your employee, and told him I was cancelling my contract for sisterlou. I hereby cancel the membership for sisterlou. Do not withdraw any more money from my bank account to pay for this membership, I withdraw any authorization previously given by me to do so.

If you need any additional information or paperwork, please contact me. Otherwise, I will presume the membership is cancelled and no further withdrawals will be made from my account for this membership." cordially, xxx
Posted by Churro on 2012-02-14:
That is really good advice, CowboyFan.

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