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Kaspersky Internet Security 2011 - BUILT IN BUGGING PROGRAM
Complaint
Review by JOE_C on 2012-02-13
Rating: 
HOUSTON, TEXAS -- I started getting automatic renewal notices on my computer, at least two weeks before it was to expire. I still have 5 days to go before my anti-virus expires. Since I had about ten days left Kaspersky has taken it upon itself to slow down my computer to the point that it takes 5-6 times as long to load something, then it did before. It is also bugging me 40-50 times a day to renew my subscription, even though it is still good. Whenever I deactivate the software, the computer runs normal, and no pop-ups. As soon as I turn the anti-virus back on, BOOM, everything slows down again, and the pop-ups start to happen. I just got off the phone with Kaspersky, they say that it is NOT their software, and they want to remotely look at my computer, which they are not going to do. I know it is their software, I have proven that point, and yet they continue to deny it. Buyers Beware. I told them that if they did not explain the reason to me, as to why they do this, then I will spread it all over the internet, they could care less. I like the software, until they started doing this. I will not renew my subscription, ever again with Kaspersky, until they explain themselves, and why they are putting this hidden software into their program. Kind of reminds you of what Sony did with their DVD's, doesn't it? Problem is, you renew early, then you just lose that time that you should have, cause installing the new anti-virus wipes out the old expiration date and inserts the newer one. I have learned my lesson, and their support sucks, as for the lying part, it speaks for itself.
Comments:
Posted by Molly on 2012-02-13:
Webroot is doing the same thing to me, I'm thinking of not renewing. I do have another program I can use. It is like a bratty two year old (Webroot) and I'm about done with their whining.
Posted by DebtorBasher on 2012-02-13:
I've been using Webroot for about four years and I love it. I've never had any problems with the software. I get reminders to renew it about two or three weeks before it expires and whenever I renew it, it just extends for one year FROM the expiration date. I've always made it a point to take notice to it.
Posted by Molly on 2012-02-13:
Well, you are lucky, because Webroot is bugging me with both pop-ups and e-mails.
Posted by Harry on 2012-07-14:
I am having the same problem as Joe_C. The expiration notice pops up each time I access my desktop, and, recently, the computer has started to slow down very badly, which never happened before. I wondered if this is a ploy on Kasperky's part to scare one into playing their game...also, Kaspersky, I recently discovered, has let in Trojans and other data structures that have no place in my machine. All of this, after spending the money to buy the expensive Internet security suite. Why bother? It sickens one to go through these things...
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