Guardsman - Limited Protection
Leather 5-Year Furniture Protection Plan - Complaint
GRAND RAPIDS, MICHIGAN -- I purchased the Guardsman Leather 5-Year Furniture Protection Plan when I purchased my sofa in March of 2010. Under the "what is covered" section, it states that it covers tears, stains, etc. I had a tear at the seam which is not covered. I had a small stain that I wasn't sure what it was, also not covered. Most of what you think is covered under the "what is covered section" is actually excluded under the "what is not covered section". This protection plan was a total waste of money. I do not recommend purchasing it. They required that I complete a form that described the damage. At that time, they already knew that they would not cover the damage. Yet, they still requested that I provide pictures and I had to go to the store for copies of receipts giving me hope that it may be covered. I had to follow up with them at each step and wait sometimes 10-20 minutes for a representative, all so that they could tell me it wasn't covered. Very disappointing.