Music123.com - Very Sad Buying Experience
Sales - Complaint
RIVERTON, UTAH -- I thought everyone thinking of doing business with music123.com should hear my story before ordering anything from them.
I ordered from the music123.com website on February 1, 2012 a $1495 Kremona classical guitar listed as in stock and ready to ship. This was charged to my VISA when I placed the order. I received a confirming email from them, but not till February 6, saying the item had shipped. Four days go by and the UPS shipping status on the UPS website had not changed. When I checked with music123 several times by phone, their people could not explain what was going on. UPS indicated that they had received package information electronically and a label had been created, but did not have the item in their possession.
On Friday February 10, I told music123 by phone I would give them a couple more days but would cancel the order if they could not explain this shipping snafu, but they insisted the problem was with UPS.
I received an email from them on Sunday, February 12, saying “UPS had returned my order and that my VISA account had been credited.“ Funny, but where I am, UPS doesn't even run on Sunday. I responded to the email thanking them and assuring them this was my first and last order with music123.com. Then as a response, I guess through some employee of music123's idea of a joke, they had the nerve to send me an email with the subject line “ We Love Our Customers – Double Loyalty Points”, which I promptly trashed.
When I checked with my credit card company, the charge was never placed on my account until February 7 – nearly a week after placing my order and a day AFTER they say the guitar had shipped. What companies like this do you know of that would ship something to someone before they had paid for it? Today is February 14th and the last I checked, the refund posting to my credit card has still not been made by music123.com
Buy from someone else. I believe these folks flat lied to me. Why? Don't know. If I were one of their upper managers, I definitely would not tolerate these kinds of fishy lost sales and would find out what smarta$$ emailed me their loyalty points email. They need to know of the arrogant attitude their employees are projecting.
I know these folks are huge and don't give a damn about one customer out of zillions, but they should think about what happened to Circuit City and other such arrogant corporate entities that thought they were too big to fail. A lot of that same thinking rendered their big box store employees unemployed and hungry. I predict the same thing will eventually happen with these Big Guys if they stay the present course.
Are you listening Greg Trojan?
Disgusted with music123.com In Almost Heaven