Sears - Poor Installation/Good Customer Service
Washer/Dryer Delivery and Installation - Complaint
PENSACOLA, FL, NEW YORK -- I was supposed to have a Kenmore washer and dryer delivered and installed. I PAID to have them delivered and installed, it wasn't part of a sale or anything else. The delivery went fine and on time. I was at work and my boyfriend oversaw the installation. The washer went completely fine the dryer on the other hand couldn't be fully installed because we were missing a piece of the exterior vent. They decided not to even connect the dryer vent to the back of the dryer and leave it not connected at all. The only thing they really did was screw in the power supply to the back of the dryer. They didn't test the power supply or the outlet. They didn't even bother plugging it in to test if it worked. We bought the part and attached it. Of course it doesn't work. The problem has nothing to do with this part, it is an electrical issue of some sort. I received no receipt for delivery and installation, nor a phone number to call for anything.
I proceeded to call the Customer Service line. Customer Service was very polite and were almost shocked that they hadn't even bothered to test it. They are sending someone out Thursday(Today being Tuesday) to service it at no charge. They scheduled it as early as they could. They also provided me with a phone number to call in case I needed more help.
I will re-post an update after servicing, but as it stands this has been the worst installation service I've ever had, but I do commend the customer service for trying to get the issue fixed. Regardless it is going to be 2 days without a dryer, and I have no idea what the issue is to try to begin to fix it. If it was a faulty power supply I could buy a new one and have it fixed in about 5 minutes, but they didn't bother to test anything and I have nothing to go on.
I would strongly suggest not paying for delivery and just renting a truck for an hour. It is cheaper and you will be installing it yourself either way.
**This is in FL, no idea why it added New York to the end of the location
After being told that I had an appointment for a servicing today(Thursday) between 1 and 5 PM, they did not show. They did not call to reschedule, to say they were running late or a "Hey, sorry we missed you", which would be a blatant lie as there was someone home all day. I will be calling tomorrow. I do have a job and a group project due tomorrow and can't wait on hold for their 1-800 number tonight. I'll give another update after speaking to them.