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Virgin Mobile/Sprint - Injustice To A Disable Client On Unjust Disconection
Motorola Triumph 3 G - Complaint
Review by deanort8 on 2012-02-14
Rating: 
CATASAUQUA, PENNSYLVANIA -- My name is Deanna Ortiz and I am a disable person that is a client of Virgin Mobile, that had always pay on time and around June last year 5 members of my family bought the new android phone that came out, Motorola Triumph 3g, for which we all had had problems from the get go. This hew phone has a value of $300 plus new and all we had had is headaches and to top it all off the company had the policy of sending refurbish phones to replace the malfunctioning phone w, when we are withing the year warranty and for which other cell companies like Verizon, AT&T and others, do replace for new ones when they are on the year warranty. My phone was Replace like 4-5 times by December 2011 and this last one I have was malfunctioning again and they refuse to sen me a new one. To top it all off, my phone got disconnected, because they say I never send the old one, when I did, but the say they never receive it. The system they have to send back the phone, is just an envelope for witch is send back to the regular post office way and no receipt to proof it was send. They supposedly have the tracking number for the post office system, but is only my word, that I send it. If anything, the post office should be responsible for the lost, but they should it put insurance to protect me and themselves. Now they accuse me without any proof and suspend my malfunctioning phone. I am disable and have 3 children and one of them is also disable. I was waiting for them to send me a new phone and now they also told me that they send me another phone before my account was suspended, and that phone never arrived either, but they send this one through FEDEX and they did not request a signature for and expensive phone and again no insurance. This phone is also lost. What kind of responsible company is this for which the parent company is SPRINT? That discriminate against Latin people and disable people, like me, my Mom and my Step dad, Veteran of IRAQI FREEDOM AND RETIRED from the Army after 27 years. The phone has been disconnected for the past 2 weeks and gave them about 3 warnings of 24-48hrs to do something about it and they refused, unless I pay them for the phone that I send and never arrive. What about the money they owe me for the time all the other phones and the one I have have not work? I told them I will hire a lawyer and start a law suit for discrimination against a Latin person, a woman and a disable person and a mother of disable son. It is the only phone that I have in case of an emergency. The phone that I send has a serial # of; 268435460404464823; the one disconnected s# is, 268435460405935080. The other phone the supposedly send to replace my disconnected phone is on accounted for or MIA.
Comments:
Posted by April on 2012-02-14:
At and t also replaces with a refurbished phone within the one year warranty period. I've worked for them for 8 years now. Fairly certain this is common across the industry.
Posted by traceylynn on 2012-02-15:
All these practices are common and I don’t see discrimination anywhere in this complaint. All customers would have had the same issues as far as refurbished/ not receiving mold phone and facing disco with Virgin. They have no way to know you are disabled. Now ( on MRM's advice) I did just purchase that phone. I bought it thru a 3rd party though so I don’t have to deal with the hubbub with Virgin. They also sell phones in Target, Meijers, Walmart, and most major retailers. Amazon is an excellent place to find them as well. I will say that phone is a full fledge internet phone and it can get a virus/Trojan. I would try downloading some anti-virus software like Dr. Web ( they have a light version that is free) to see if that fixes the issues. Everyone else I have spoken to about it says they love the phone, I am hoping I have the same to say ( it gets here Saturday). When it does I will write a review ( my 1st!)
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