Jennifer Convertibles - Horrible Customer Service and Completely Unaccomodating Delivery
Soft, Chair, Ottoman, Lamps - Complaint
SUCCASUNNA, NEW JERSEY -- While purchasing a sizeable order, I was lied to and told that delivery could be on a weekend (to a different state from where I purchased). After 7 weeks of waiting for my order, I was then told that delivery in fact was only possible on one predetermined day per month (a Wednesday) -- an unworkable situation for most people with jobs out of state. No alternate dates would be available and no accommodations would be made. Despite having two witnesses, and the sales representative admitting that I was told delivery could be made on a weekend, the regional manager refused to make accommodations or refund my full charge. On top of this, I was spoken to extremely rudely. I would highly recommend buying from another furniture store.