Hotwire - No Service, No Refund and No Help
SPOKANE, WASHINGTON -- The nerve of this company for sending an email to us asking about their service. We felt obliged to respond to them as we tell our story as follows:
You guys at Hotwire must be &*^% joking, sending my wife and I an email for our review. After getting suckered in by your ad thinking that we would be set for a night at a Comfort or Days Inn, we found out that we were destined to the Apple Tree Inn. Already knowing the horrific time that our son had at that hotel, I tried to call you guys to cancel and give us an opportunity for a different option.
No was the answer; please give them another chance since things had changed from a year and a half ago you guys told us. So when we arrived and found out that we were stuck in a room that neighbored Division street which was not more than 30 ft away we knew things did not change and were set to endure a sleepless night.
Again I called your customer. I think you call it service but I would call it something else. The result was no service, no refund and we were stuck for the weekend. I can't tell you how much I would love to come face to face with the weekend supervisor to thank him for this screwed up weekend.
You can bet that we will sing loud and clear and warn anyone wanting to try your &*^%% service!