American Express SUCKS!
American Express Credit Card - Complaint
TEXAS -- I have been an American Express cardholder since 2009. Tonight, I went to pay my bill and I checked my statement. Late charges and finance charges were included for paying one day late for a total of over $40.00.
I always pay my balance in full. I called customer service and said, I am calling to see if the charges can be reversed as a courtesy due to being a long standing customers, my payments are rarely late, and I pay in full.
I get put on hold. The customer service representative comes back on and tells me, sorry, you had a late payment in June 2011. It's February 2012, folks.
I cancelled the card. I guess they don't need my business. Hope it was worth the $40.00 to them to lose my business. And, also have me share my experience with them on the internet for all to see.
Note to all credit card companies: if a customer takes the time to call you to reverse late charges, they pay in full, they haven't had a late payment in over EIGHT months, if you want to keep their business and not have them think ill of you for the rest of their natural born days, I recommend you give them the benefit of the doubt and reverse their charges.
Especially in these times, when companies aren't giving raises, Americans haven't seen an increase in disposable income in five years, and the cost of living is skyrocketing. Are you kidding me?!
Don't go with American Express. There are other credit card companies out there who want your business and will treat you as a valued customer.
There is a note on this page saying American Express might try to contact me to resolve my issue. Don't bother. I am not interested.