Hotwire bait and switch
MICHIGAN -- AVOID HOTWIRE AT ALL COSTS
My wife booked 2 nights on Hotwire in Northern Michigan for us and our two sons...as one of Hotwire's "Hotdeals" you don't get to see the hotel, but get the amenities...pool, jacuzzi, etc. This was a "3 star hotel" according to Hotwire. When she ordered and paid for it with NO REFUNDS as an option, we found that the hotel was a Best Western Motor Lodge with exterior doors. We went on their website and the self described facility by Best Western was 2 stars! I called Hotwire and explained that in late February in Northern Michigan we cannot have boys running outside to go to the pool, vending machine, game room, etc...and that their "3 star hotel" was really a "2 star motel". All I wanted was a refund of a purchase made 30 minutes ago, but no such luck. After escalating through 3 supervisors, and explaining that we had used Hotwire for 20 years, and that a refund will be issued to me by AMEX anyway, they would not cancel the reservation...My duty is to now tell you all what a bait and switch you risk with this non customer friendly company...DO NOT USE THEM...I won't after 20 years of doing so...