Orbitz - Made good on car rental price
SAN FRANCISCO, CALIFORNIA -- Orbitz, which I have used for many years, shows the price of renting a car listed as Total Cost once you complete the booking process. As car rental prices change, I booked a Full size car for 4-4-12 to 4-16-12 for $416 on 2-8-12 and then a few days later on 4-13-12 for $358. Being a helpful person, I promptly canceled the first. Then I decided to switch to a Premium as it was only $10 more and booked this right after on 4-13-12 for $368.63; again I helpfuly canceled the prior $358-Full booking. Today I checked again to see if prices had dropped further but discovered they were much higher, almost twice as much. Deciding to check my reservation just to be sure, I found it still said Total Cost as $368. But Orbitz has a + for more information on cost and billing; here there was an additional line I discovered showing Total as $745.70. I thought perhaps all of them had this BUT checking, this switch did NOT appear in either of the two prior rentals. In other words, Orbitz seems to have changed their price presentation. Further before you click the + it shows Total as $368.63. Total means TOTAL, and I should not be charged more than that PARTICULARLY as I canceled the prior reservations based on the inaccurate/incomplete information provided. I have also taken Screen Shots of all these items and have them available.
It took a long time (1 hour plus) and two calls, but the very professional customer service agent, Stuart, contacted the car company, Thrifty, and they nd Orbitz made good on the $368 Premium car price for 12 days from Philadelphia International airport. I've now confirmed it on the Thrifty website.