SEARS and Master Agreement Informative - Sears repair on their Master Protection guarentee
SHREWSBURY, MASSACHUSETTS -- My a/c blew on 8/30. I called, and the best schedule available repair was 9/8/05 (about 9 days). I had to cancel that, because I was called out of town. I rescheduled for 9/20/05.
9/20/05. REpairman arrives. Diddles for about an hour. "You need a new condenser--Installation will call you." 9/20, no call. 9/21, no call.
9/22/05 I call installation. "Oh, we need to order that part." (WHy wasn't it ordered on 9/20?) "Call us when it comes in." "Comes IN? WHERE is it being delivered?" "To your house."
Mind you, I work full time, usually 8 am to 7 pm, five days a week.
"Let's take a 9/30 installation date." I figure, they should get the part there in that time ...
9/30: No part. Sears cancels installaion, and can't tell me when the part will be in.
10/3/05: The part is in. "It needs to be delivered, and we need a signature to leave it off". "Okay, can I come and pick it up?" "It's pretty big." "I have an RX400h (small suv)."
10/4/05. Can't pick it up. I call Sears to schedule a repair.
"First available repair is on 10/12/05".
So, after a month and a half, I have to be home to sign for the part, and then again to be there when they install it.
On a different note: The heat failed. I called NStar gas. "We'll have someone out this morning."
Get the call: "I'll be there in 5 minutes."
30 minutes later, the new part is in, and the heating system is working.
Sears system sucks. I could understand waiting for the part to come in, but WHY should it come to my house, and WHY am I having to make all these phone calls?