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Jet Blue - Bad Customer Service
Airlines - Complaint
Review by fdevivo48 on 2012-02-16
Rating: 
We arrived at the airport with plenty of time. We entered the TSA security checkpoint with 45 minutes till take off. The line was extremely slow. When we finally arrived at the scanning machines the TSA was allowing vendors to cut in front of my wife and I and when we questioned the TSA agent he jokingly said, "hey we need these our coffee (Starbucks employee and a few other vendors)" and when we added we needed to catch our plane he completely disregarded us. My wife was able to complete the checkpoint before I and she ran to the gate she was told the door was shut to the plane and they were not boarding any other passengers. While my wife was questioning the lady at the gate (Shelley) she heard the walkie talkie from the plane ask is it all right to shut the aircraft door. The lady with the other walkie talkie said yes, WITH US STANDING THERE, and the person on the plane asked if she was sure because there were some seats still empty and the other woman said yes it was clear and she could shut the door. We again questioned Shelley and she was not helpful at all. In fact she walked away from us and gave the terminal to another woman who booked us on a later flight to JFK and charged us an additional $100.00 for the flight. Imagine the gall to charge us an additional $100.00 because the gate personnel closed the door prematurely. There was no empathy at all. We were still 7 minutes early to the gate and they did nothing for us. The plane door was not shut when we got there and they treated us like sheep.
We have traveled quite a bit in the last five years with a host of carriers and this has been by far our worst experience with any airline. This is not going to be the last piece of correspondence.
We have traveled quite a bit in the last five years with a host of carriers and this has been by far our worst experience with any airline. This is not going to be the last piece of correspondence.
Comments:
Posted by Dukemom on 2012-02-16:
Most flights start boarding 30 minutes before takeoff. You should have already been at the gate with only 45 minutes before departure. You did not allow yourself enough time.
Posted by CowboyFan on 2012-02-16:
The Jet Blue website says: Cut-off Time for Boarding a Domestic Flight
"Each customer must be onboard the aircraft 15 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation."
It is unfortunate, but you were late since you have to be "onboard" 15 minutes before flight time.
"Each customer must be onboard the aircraft 15 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation."
It is unfortunate, but you were late since you have to be "onboard" 15 minutes before flight time.
Posted by Ben There on 2012-02-16:
If the door is ready to be shut that means standbys had been cleared, the passenger manifest has been printed and given to the crew and submitted to the TSA, weights calculated, etc... Adding passengers at that point often means a delay to resubmit all of that information.
Posted by jktshff1 on 2012-02-16:
What airport?
Posted by Terminator's ghost on 2012-02-16:
If arriving 7 minutes "early to the gate" means prior to takeoff, I believe that is actually late. When they are closing the door, they are ready to back away from the gate.
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