McDonald's - Discriminated Against My Mother and Attitude Problems
Food - Complaint
CHICAGO, ILLINOIS -- My mother is 60 yrs old and does not speak English. The cashier and manager treated her so bad that she came home crying to me. She asked for a $1 salad, McChicken, fries and a cup of water. When she placed the order she was not informed that the cup of water cost $1 and when she received her food the order was wrong and did not get her McChicken. Then the she asked the cashier why was she being charged a dollar for a cup of water the cashier went crazy and told my mother that he did not care if she got soda or water, that he had to charge for the cup. My mother understood the part were he had to charge but what she could not understand is why this young man is giving her an attitude over a question and instead of explaining it to her or taking time to fix the problem. He got the manager. Guess what happened next. I'm so furious he snatched the cup from my mother's hand and threw it away. Then he opened the register and threw the dollar in her face and gave her a small cup, the size of a shot glass and said "Here you go if you want water drink out of here". I can't believe it if I were there I wish they would have done that. I would have graced that manager by the neck and showed him. I'm so sad that McDonalds is not paying attention to customer service especially for Latinos and I have to admit that I rather pay for something expensive as long as the service is good people don't care about personal issues. If they can't do their job right then it's time to fire them. The only one losing money and business is the owner. I swear, I will never eat or have my family eat there anymore or any McDonalds for that matter.
I know people make mistakes and they deserve a second chance but they forget that they are getting paid because I am making a purchase and if no one went there, then there would be no McDonalds.
I am truly disappointed and I will make sure to tell all of my friends, family and people I know so they can be aware of what to expect from this chain restaurant. Thank you for taking the time to read this and I truly hope something is done about this matter.