K-Mart/Sears - Sent wrong item, will not make right
Sorry shipping/ wrong item - Complaint
HOFFMAN ESTATES, ILLINOIS -- My old lady, just got this morning an ugly, fugly dark purple dress. When in fact she ordered 2 bras. How the heck can anybody get a dress and a bra mixed up. Its not the money, its the principle. I have been telling her about them! Now, she found out the hard way. She called several times, only to get someone outside the U.S. who only knows to say they apologize this happen. Then she holds on with this guy to try to speak to a supervisor, at least 45 more min. Then she has to call back and then gets disconnected! Then calls again and gets NO HELP!
The point being now they want her to make an order all over again and PAY again for the same items she ordered and already paid for. What kind of company does this! Idiots, thats who! Meanwhile they are suppose to send a return label to her, so she can return the dress that she did not order. No e-mail, yet with a label to print. She already put this ugly dress back in the pkg. to send back. Its is very ugly, I cannot see any classy or otherwise lady wearing this.
We do not have a K-mart within maybe 300 miles, so they think they can just send junk and no one will bother to send it back, since its not that expensive. They are going UNDER thats why. So, listen up people do not use these people. They will screw you one way or the other. I myself had trouble years back and NEVER forgot and mine was for several hundred, so I have NO use for them.
She has made many orders and had just got started, so its their loss. We have a booth and buy and resell, plus she makes Cameos, etc. So, they missed out on thousands in a few months. She was checking out their products, which she liked most to resell and some for herself. But, this hassle is uncalled for when they do not care enough about their customers to make it right. I really wish they were closer. Because when she is not happy no one is! I would put my size 14 boot in somebodys a$$ and they would pay attention. Just do not order from these creeps! Maj Gen Trent Taylor HOOHYA