Priceline.com - Best Price Guarantee is Useless
Better price has to stay active from when you find it to when the Priceline customer service person see's it (but that isn't necessarily so either). They will do anything to not give it to you. I was on the phone for 45 minutes to (not) get the guarantee, took 5 min to talk to someone, I searched and price was the same took them 15min to check. I searched again and price still the same they said while the price was lower it had to be identical. I had to explain if you read description it gives aa flight number and the other airline flight number so it is the same. so he says he will check again, were now 15 minutes in. 20 minutes later he gets back on with me and says he verified the flight is the same but the price isn't cheaper. I just searched a minute before and it was the same but search again (takes me 30 seconds each time I search) and the price is different says there is nothing he can do. Ok over 35 minutes to check one flight is absurd, And I believe he put the last three seats on hold just so that price would not be available anymore. I ask for a manager, explained the ordeal with the fact the he had to have seen the lower price the first time because he mistakenly said the fare wasn't the same because he didn't read the whole line, but then later verified I was right for the same fare so he saw the lower fare and still did not give it to me because he waited so long the price had went up. I explained the price was lower for 34 of the 35 minute "price check" I have 2 screen shots with times during the call. She says that won't work, and won't price match either, was a 45 minute $40 dollar mistake of thinking they would price match. I will never use Priceline again. I hope they enjoy that $40 because that's the last money they will ever, ever, ever get from me! even if I pay more from someplace else.
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