Whirlpool complaint about high efficiency washers
DON'T BUY "HIGH EFFICIENCY" washing machines. I purchased a Whirlpool HE washing machine from Lowe's in July 2011. The machine has sensors for putting in water for certain size loads. Bottom line, whatever setting you put it on, other than "bulky items", the same amount of water goes into the tub. This has led to our clothes, towels, sheets, and blankets being ruined, and not coming out clean, they are actually are still dirty. Also, you HAVE TO use HE detergent, which is very expensive.
We do have well water, which is treated, but the machine we had before this piece of crap lasted 10 years, and the well water was never an issue in it working and it getting our clothes clean, which is what a washing machine should do. Then, it started squeaking, like rubber hitting metal and that got louder and it also shook like crazy when it spun.
Called service because it's still under the one year warranty. They came out, and of course had to order a part. (Now remember, this machine is still a new machine.) He came back with the part and could not put it in because he couldn't remove the seal which was "frozen", and said it was because of the well water or not using the HE detergent. He then told us that he would have to order a whole new tub, can you believe that?
We DO use the HE detergent, and like I said before, the well water was never an issue with our 10 year old machine prior to this one. I called Whirlpool and filed a complant, and that I wanted this machine replaced, and I did say this, "it is a piece of junk". Their reply was, we have to wait for the new part to be installed to see if it works, and that they will not replace it unless the repairman said it couldn't be fixed. AND JUST SO YOU KNOW, THEY SAID THAT PART OF REPLACING THIS MACINE WOULD ENTAIL THREE (3) DIFFERENT CALLS FOR SERVICE BEFORE THE ONE YEAR WARRANTY IS UP.
I have an extended 2 year warranty, that they do not recognize. It has to be within the one year warranty....and that's where they get you. Nice, HUH? Oooooh, I'm not done yet, they haven't heard the last of ME!!!!!!!!!!!! I will get this machine replaced, there are other avenues and I'm going down them. That's the name of that tune.....and you can take that to the bank.
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