Toyota - Poor Solution to a Known Problem
2004 Toyota Sienna - Complaint
CINCINNATI, OHIO -- The door stop on the front driver side of my 2004 Toyota Sienna has failed. I have 118,000 miles on the van as I drove to work 22 miles round trip until I retired.
Based on discussions with the dealer, Joseph Toyota, where I've had the maintenance on the van performed since purchase, a weld inside the door broke. It was admitted that this is a known issue to Toyota as well as a design flaw. But as my van has over 100,000 miles, Toyota will not correct the door. To make the best correction, the door has to be replaced; a $1,600.00 five day process. To make an "okay" correction, the cost is $500.00 and a two-day process. Since this was a known issue, I'm wondering why, when Joseph Toyota had my car for a body repair on the same door several years ago, the initiative wasn't taken to address the weld at that time before it broke.
This Sienna is not my first vehicle, I've owned several other brands, but it is the first to have a door weld break and all my cars were driven over 100,000 miles. I am very disappointed with Toyota.