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America Online Complaint - AOL billing
Complaint
JANESVILLE, WISCONSIN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I quit AOL months ago and asked for final bill. It took them over 6 weeks to send me the bill for $15.00. During that time I received 5 calls asking for the bill to be paid. I said I was still awaiting the bill and several of them told me they were in a seperate department and were not aware of that. Upon receipt of the bill I paid it through my bank electronically. I called them and told them. The very next day the calls started again with them calling even after 9pm. I told them to not call again as the bill had been paid and verified by the bank. I told her to not call again. She said she would put a paid note in the file and forward this information. Two hours later I get another call and have to explain it again to another. I asked for their manager because I was sick of their constant annoying because the bill had been paid right after I received it and I had already notified 6 different individuals at AOL. Yesterday I received a letter stating that the bill was turned over to collection. I will again attempt to contact these people, but since I have went this way several times before I expect the same. It is obvious they do not communicate between departments or anywhere else at this company.
As a resolution, I would like the following:
I would like them to correct this situation and verify no mark has been placed in my credit report. There has to be a better way.
Harassment to me and my family with the constant threats is wrong and unacceptable.
Please contact me if you need more details regarding this incident.
I quit AOL months ago and asked for final bill. It took them over 6 weeks to send me the bill for $15.00. During that time I received 5 calls asking for the bill to be paid. I said I was still awaiting the bill and several of them told me they were in a seperate department and were not aware of that. Upon receipt of the bill I paid it through my bank electronically. I called them and told them. The very next day the calls started again with them calling even after 9pm. I told them to not call again as the bill had been paid and verified by the bank. I told her to not call again. She said she would put a paid note in the file and forward this information. Two hours later I get another call and have to explain it again to another. I asked for their manager because I was sick of their constant annoying because the bill had been paid right after I received it and I had already notified 6 different individuals at AOL. Yesterday I received a letter stating that the bill was turned over to collection. I will again attempt to contact these people, but since I have went this way several times before I expect the same. It is obvious they do not communicate between departments or anywhere else at this company.
As a resolution, I would like the following:
I would like them to correct this situation and verify no mark has been placed in my credit report. There has to be a better way.
Harassment to me and my family with the constant threats is wrong and unacceptable.
Please contact me if you need more details regarding this incident.
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