QVC, Inc. - Poor customer service reps and policies

returned christmas gift - Complaint

Review by fauls35 on 2012-02-18

Rating:

Terrible customer service and very poor policies. We received a Christmas gift that we were not going to use, so we returned it looking for a credit that we could apply to something else. There was no information on the return slip to ask for this. I called and spoke with a customer service representative and he was very short with me and said that the QVC membership works for the member. If a member gives a gift to someone and that person returns it, a note will be put on the member's account that the gift was returned. What??? Then, you can't get a credit without setting up a QVC account. After all of that, I had not received any correspondence from QVC that I had credit available, so I just called and spoke to another customer service representative who had an attitude, poor customer service skills, etc. She told me that the credit is showing on the account, but you can't see how much you have until you buy something. Then, it will tell you after you make your purchase. That is crazy. I have never heard of anything like this from any retailer. I will cancel my membership after I use only the credit available. I would not give a company that has the policies they have and the poor customer service reps my business.