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Gevalia - Poor service; difficult to impossible to stop that coffee coming

Complaint
Review by cdhvtx on 2012-02-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I had used Gevalia before and had similar problems stopping shipments so I guess I deserve this; however, the quality of the coffee brought me back when I moved where my favorite coffee was unavailable. ERROR. Moving again, I cancelled the coffee.

Another shipment arrived. I called the company, who said to return it and they would credit my account. Did so - cost me around $12 but at least I was finished. Instead, EIGHT MONTHS LATER they sent another shipment, and a family member accepted it and paid the extra $15 charges. I called Gevalia, spoke to (another) representative who apologized, said to keep the coffee and the account will be closed with no balance owing.

This month I received another statement with TWO balances telling me I was over 60 days in arrears.

This is an awful company and I am certainly going to do all I can to let everyone possible know that once they start, this coffee will arrive forever.
Comments:2 Replies - Latest reply on 2012-02-19
Posted by Cwazychicken on 2012-02-18:
I have always thought they offer something free for a catch (have seen a lot of advertisements offering free coffee maker with mugs and a light bulb went off in my head.) I have avoided this company. Anything that requires autoship is hard to get out of!
Posted by jktshff1 on 2012-02-19:
I used to use them a long time ago until better brands started showing up in the local stores. Biggest thing about the auto renews and auto ships is you HAVE to read the entire contract and discontinue the service according to their terms and conditions. I did the same thing with Sirus (due to not being on the road as much) and had no problems.

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