Membership over Service? Geek Squad = Membership
HONOLULU, HAWAII -- I have never used Geek Squad before, but I was having trouble getting onto any internet browser other than internet explorer. I didn't understand the things people were posting about on the internet regarding how to fix the problem. So I figured I would try Geek Squad because they helped my friend with her computer in store.
I called Best Buy and ended up with a recording and waiting around for a while. In the meantime, I tried to access Geek Squad through Internet Explorer. The website was faster than the store, but the person I talked to only wanted me to sign up for the $199 a year membership.
I stated that I only had one problem to fix and that I didn't want to commit to a membership, but then the guy said that to fix ONE problem would cost me about $149 TO START!!! They didn't even know what was wrong with my computer and they wanted to charge me $149! Um . . . I thought that was not good business. Even if I take my car to the mechanic, they give me a quote that includes what services they will be doing for me. The guy didn't even explain what they would be doing or how and he didn't even try. He just wanted me to buy a membership.
I don't normally rate websites or other things, but I was sorely disappointed with the push for ONLY membership rather than service or QUALITY service.
It turns out the problem was my anti-virus program and I easily fixed it myself, but for something that simple I would have been charged $149 to START? Even if it was a standard hourly rate, I think that is an exorbitant amount of money for something.
Now the store people may have been better for my friend which would explain the good review that one person put. I am not saying anything bad about the service in person, just the website. It would have been a better experience if the customer support person could have been more informative instead of pushing the membership on me.
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