Hotwire - FLIGHT PRICE BAIT AND SWITCH
I booked a flight to Orlando RT and completed the reservation and payment. At the completion of the reservation process I received a message that stated "Your Trip is Booked" and the flights confirmation code was in process and would be emailed to me.
An hour later when I had not yet received the email I called Hotwire and they said the airline was working on the confirmation and it would be emailed to me.
24 hours later no email and I called Hotwire again, and they stated the booking had been dropped and I did not have the reservation--Note I had the Hotwire Itinerary confirmation number which they acknowledged. They also had all my booked flight info. The catch now was because the reservation had not "gone through" that rate of $385 was no longer available and I had to pay $500.
I requested to speak to a supervisor and her supervisor, but basically I would have to pay the increased amount. Needless to say I informed them I would not buy their ticket, and I would be writing an unfavorable review. I immediately booked with Travelocity for under $400 with immediate email confirmation.