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Skybox TV Complaint - Hidden Charges - Satellite TV

Review by kellykbug on 2001-11-27
ARLINGTON, WASHINGTON -- I was solicited by Skybox TV through email several times before finally deciding to try it. They offer a deal where you can get 2 satellite receivers, one month free with Dishnetwork, free installation and no setup fee. They advertise NO HIDDEN CHARGES! All you pay is $39.99 shipping and handling. After reading all their disclaimer info I decide to go ahead and give my credit card number for the shipping fee and get hooked up with the dish network. Well they sent me a certificate ( not sure why this costs $39.99 to mail) and I called Dishnetwork and set up an installation date. I had dishnetwork installed on the 23rd day after receiving my certificate in the mail. Well Skybox TV charged my credit card $125 for not having the dishnetwork hooked up before my 30 days were up. When I did have it hooked up in the time frame they gave me. Instead of even checking with dishnetwork to find out WHEN i actually had it installed they just went ahead and charged me and now I am having a difficult time getting my money back. The first time I talked to a customer rep they told me they would call Dish network and confirm and then call me back. When I didn't hear from them I called them back and that service rep told me that she had lied and that they don't call dishnetwork that we have to fax them proof of our installation. I still have yet to see my money back even though I have faxed them the info. NO HIDDEN CHARGES is absurd for them to advertise, it's a downright LIE! Buyer beware.
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