Firestone Complete Auto Care - Excessive Charges for Parts Installed
Blower Mtr. Rplcmnt. for Ford Ranger P/U - Complaint
WICHITA, KANSAS -- I had service work done at this store which involved replacing the blower motor, blower mtr. switch (dash mtd), and blower mtr. resistor. My complaint is what I feel is "Extremely Excessive Mark-Ups In The Prices Charged For Installed Parts." I was charged $76.25 (blower mtr. w/o whl), $62.21 (blower switch), and $78.00 (blower mtr resistor). I compared these prices with three auto parts supply stores and found I could buy them at full retail-average price; $43.32, $20.56 and $21.32 respectively for the three parts. This is a mark-up of 176%, 303% and 366% respectively. I had telephone contact with the Okls. District Mgr. and the Sr. Cust. Retention Specialist (Asst. to the President) about my feelings on this. I related to them that I felt I had "been fleeced and had my pocket picked". Their response was that they felt justified in doing this because they had over 1,000 stores nationwide, were open 7 days a week, offered 12/12 warranty on their work and paid good wages and benefits. I don't think these kind of mark-ups are either equitable or ethical, and I will continue to tell anyone I know how I feel and let them decide if they want to do business with Firestone.