Lacey WA taco bell - Dreve through insident

Review by marktravis01 on 2012-02-20
Rating: StarStarEmpty StarEmpty StarEmpty Star
WASHINGTON -- I went through through on my bicycle on 2-19-12 and chose to use the drive-through. an employee at the pay window informed me that the drive through is intended for motor vehicles only and that I should have walked into the restaurant.

I figure that I'm a customer reguardless of where I eat or how I place my order. my money is the same reguardless of where I pay. even if I would have been driving a car, I still only would have been ordering the same item just for me!

I wasn't blocking other customers and I wasn't harming business.
[I have a retail background, so I'm familar with customer service!]
Comments:23 Replies - Latest reply on 2012-02-21
Posted by Johanna on 2012-02-20:
A lot of restaurants these days have warnings that walk up traffic cannot be served at the drive thru due to safety/liability reasons. I'm guessing they consider a bicycle to fall under that category as well.
Posted by Nohandle on 2012-02-20:
Banks in this area will not allow it either.
Posted by tnchuck100 on 2012-02-20:
It's another one of those things that defy any and all forms of common sense, reason or logic.

Of course there are many that can justify these things in the most obscure and remote possibilities for disastrous consequences.

Let's eliminate the drive-thru entirely. Lightning may strike cause a electrical spike in the ordering intercom causing the speaker cone to come crashing though the metal housing causing the vehicle bound patron to lose sight in both eyes. Instant lawsuit against Taco Bell!

Stupidity reigns!
Posted by Josh on 2012-02-20:
I don't think it's a safety concern. My guess on why they do it is so that people don't just walk up and order using the drive-thru. If I came to a fast food place and saw a long line instead, what would prevent me from walking through the drive-thru if there wasn't a rule against it.

It could prevent the purpose of the drive-thru, which is a quick way to place the order and get it while in your car.

While you were a customer, providing good customer service doesn't always mean adhering to the request of the potential customer. I know that most customer service areas in stores can ring up a purchase, but it doesn't mean that you can go up to them and demand (and expect) them to ring you up because all other lines are too long for you.
Posted by Cwazychicken on 2012-02-20:
I find it a little funny that someone would walk to a drive thru when clearly, its for cars. It would be a little odd to go to mcdonalds or taco bell and see a long wait in a drive thru line with people standing there or with their bike. Now if it was a motorcycle, then i could see them servicing you. But if it was just a bicycle, they have every reason to deny you from buying that way.
Posted by Venice09 on 2012-02-20:
I'll bet that somewhere along the line someone sued a fast food restaurant for getting injured at the drive thru while not being inside a motor vehicle. That may be why these places are so strict about it now.
Posted by onlooker on 2012-02-21:
Venice09 - is not off the mark here.
There are usually liability reasons for such unreasonable or hard to accept when it does not suit you rules or admonishments.
Posted by Starlord on 2012-02-21:
The employees should be aware that bicycles are considered vehicles and are subject to the same laws as an automobile. They are not walking up to the drive theough.
Posted by Johanna on 2012-02-21:
True, Starlord. But if a car came barreling through there and hit the bike rider, that rider is going to be in a lot more pain than if they were in a car.
Posted by tnchuck100 on 2012-02-21:
"If a car came barreling through there...."

That is exactly the kind of "justifications" I was referring to.

Let's consider this barreling car. We must now bar any pedestrian traffic in the parking lot from entering the store. The vehicle in this case may hit someone.
Posted by JISCal2 on 2012-02-21:
There is a lawsuit behind this rule somewhere. Someone just has to dig it up. There is a monetary reason for EVERYthing a company does or doesn't do.
Posted by tnchuck100 on 2012-02-21:
There ya go, John. The lawyers must protect the company with selective hypothetical "could happens".

As I said, stupidity reigns.
Posted by JISCal2 on 2012-02-21:
If stupidity reigns then why am I not a CEO somewhere? LOL Oh, common sense disqualifies me. :)
Posted by Churro on 2012-02-21:
I wonder if they allow scooters in the drive-thru? I'm siding with Starlord on this one. A bicycle is a vehicle that has a happy home on public streets. In fact in Oklahoma you can be ticketed if you don't respect a bicycle's right of way and jailed if you hit a bike that's within the first three feet of the right lane.

I don't know if this is a case of lawsuits, potential law suits or shyster lawyers. Heck, you can sue for anything that doesn't mean you'll win. Perhaps it's just a case of this particular TB exercising what they perceive to be common sense. Who knows?

My personal opinion though given the great lengths many municipalities go to in order to get people walking/cycling that this TB policy is outdated and silly. A cyclist is at greater risk tooling around in the parking lot than stationary in the drive-thru. Sometimes you got to point out the absurdity of a policy in order to get the policy changed. Raise this issue with some local cyclists clubs and perhaps your local city government. Make a stink and TB might find some sanity on this one.
Posted by redmx3racer on 2012-02-21:
I ride a motorcycle in the summer...I've never thought of ordering food on it via drive-thru. 1, I have no cupholders. And 2, if I hang that flimsy little plastic bag off my handle bars, once I hit 35mph that baby is gone and there will be nacho cheese and hot beef all over the road behind me, which COULD CAUSE a traffic hazard, or pedestrian/bike rider hazard. Then I could be liable, Taco Bell could be liable, the city in question could be liable for not having a cheese and beef cleanup truck available "till midnight or later" (TM), and Harley Davidson could be liable, for not providing said cupholders and burrito holder as standard safety equipment on all 2007 model year cycles. That could blow up in the media like the Toyota recalls did in 2010!

How is that for a What If?
Posted by Anonymous on 2012-02-21:
Things that make you go hmmmm. What difference does it make? Does being in a motorized vehicle make the drive-thru process faster than if you are on pedal bike?

Posted by CowboyFan on 2012-02-21:
I ride a bicycle and have ordered from the drive through at Burger King. I thought the limitation is not to protect against an auto accident, but to protect against robberies. If a car or motorcycle comes up, there is a tag number to identify it, plus its ability to leave is limited more to the drive-way etc. A pedestrian, or even a bicyclist, could rob the drive-through window then turn cross country to escape, without having left any tag number or direct identification.
Posted by Johanna on 2012-02-21:
CowboyFan may be correct in that it is a protection against robberies more than collisions. Whatever it is, it's their store, and it's their rules; stupid though they may be.
Posted by JISCal2 on 2012-02-21:
If someone wants to rob a fast food joint through the drive-thru, by the time the employee gets to the window to tell them to come inside to order it is too late. I don't think they are going to tell the robbers that hold-ups aren't allowed in the drive-thru.
Posted by Anonymous on 2012-02-21:
Are drive-thru robberies common? I can't imagine they are.

I still don't understand why this is a big deal. Maybe when it stops raining here I'll take my bike out and do some test runs through FF drive-thrus.
Posted by jktshff1 on 2012-02-21:
I am more concerned getting robbed sitting in my car at a drive thru. That's why I don't use them.
Posted by Anonymous on 2012-02-21:
A drive-thru is designed to service cars not bikes. So I can't really blame them for denying the OP
Posted by Churro on 2012-02-21:
Outstanding observation JISCal2!

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