Ygnition cable and internet sucks!
LA HABRA, CALIFORNIA -- 2/12 – The Grammys were to begin at 8:00pm PST. However, in Hillsborough Park La Habra, CA, this did not happen. I spend approximately 45 minutes on the phone with Ygnition, most of it being on hold only to come to the conclusion that Channel 2, CBS, a network channel that is FREE was not working properly. The channel was on with movie trailers and Dish Network commercials BUT NO GRAMMY AWARDS. There were approximately 12 people in my apartment waiting for the Grammys to begin at 8:00pm PST and they had been in my apartments since approximately 4:00pm for this particular event. Ygnition said they would send someone out but couldn’t give a time of when it would be fixed. I got off the phone with them at 8:55pm after being on the phone with them since 8:16pm. I was informed that my account would be noted for a credit request.
2/15 – I called Ygnition. The representative informed me that a supervisor would call me in about 3 hours but definitely by the end of the day. I never received a call.
2/16 – I called Ygnition again since a supervisor did not return my call. I was informed AGAIN that a supervisor would definitely call me before the day was over. I never received a call.
2/20 – I called Ygnition again since I never received a return call. The representative spoke to a supervisor only to come back to the phone to let me know that they couldn’t give me a credit due to it only being one channel. I asked them to give me a credit for multiple channels. He told me that he couldn’t since multiple channels weren’t out. How would anyone know that since the only channel anyone was looking for was CBS (channel 2)? I informed him that the entire apartment complex was out. There was no resolution.
Ygnition customer service is terrible. They keep you on hold for several minutes searching into the depths of nothing for an answer that doesn’t represent “customer service.”
Even worse than their cable service and customer service is their internet. It’s like having dial-up all over again. It’s awful. It’s the worst internet I have EVER had since I had AOL dial-up.
Ygnition, thank you for sucking so bad that I plan to put as many bad reviews online as possible.