Cingular Wireless Complaint - End of contract /watch those dates for porting
I changed to Verizon at the end of my contract. I called Cingular three times before my end of contract date to ask EXACTLY when I could port my number, since I used it for business calls. They told me the contract expired on August 9. I ask them if I could port on that day WITHOUT a termination fee and the answer was (three times) yes, and that I MUST call to cancel on that day.
I called them on the 9th, asked again for confirmation that I wouldn't be charged a termination fee, with affirmation from the service person.
I got a bill for over $407.42 for termination on two phones. When I called, they told me that I had canceled on the 9th and that actually the contract ends at twelve midnight of the 9th, so therefore I had early termination. Now, most contracts, I believe, expire as of 12:01 AM on the date named and they SAID it expired as of the 9th, not 12:01 AM of the 10th.
I called with complaint and they said they would reverse the termination fees, but then I would have to pay to the "end of the billing cycle" which does not coincide with the end of the contract.
A few days ago I got a credit statement of $338.98. Since I was an "auto pay" from my bank account, I checked my account and sure enough, no credit there. I called. They told me they could not credit my account as they "no longer had the information". They could, however, send me a check. I presume I will get the check, but suspect that if I had not followed up on this, the credit would never have been refunded.
After the three advance calls and checking on the day of cancellation I believe the "fuzziness" of their contract expiration is deliberate.
Why I changed service: I had an AT&T contract, which included no fee extended area. Cingular charged for the extended area. When I called them, a number of times, the only answer was that I had "never" had inclusive extended area!
So, if you are replacing Cingular at the end of your contract, watch out for those dates!
PS=Had I called on the 10th instead of the 9th, would they have told me I missed my end of contract date and therefore would have been charged a termination fee on the new, automatic contract or would they have charged to the end of the billing cycle? Who knows?
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