Spirit Airlines - Death tax not included
Change fees - Complaint
I recently flew to Florida to visit my parents. While there my father died. Obviously, I needed to reschedule my return flight as I would be at his funeral that day. Spirit is the only airline that I know of that does not wave change fees due to a death in the family. I was told by Stetson in customer service that he was very sorry for my loss but the company policy for changing flights would not be waved. Bottom line...condolences at Spirit Airlines cost 125.00 per ticket. Stetson refused to allow me to speak to a supervisor. There is absolutely no humanity in this company. I told them to shove the tickets. I flew back on US Airways for ten dollars more per ticket than Spirit's change fee would have cost me. The service was excellent, and they were shocked to hear my Spirit story. Understand that this company, Spirit, has a policy that does not care about you regardless of your situation. They will charge you every penny they can even in your darkest hours! If you must fly them...be aware they will do nothing for you without a charge. They have in fact lost all humanity. BEWARE!
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