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Prime Toyota - Bad Service/Misrepresentation

Sales - Complaint
Review by yetta48 on 2012-02-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BOSTON, MASSACHUSETTS -- I went into the dealership on Sunday 2/19 to purchase a car. I got a sales man who went through this flip chart regarding how Ernie [snip] holds them to standards of high customer service and one is that you are not sitting in the dealership all day. I got there at 1PM and had to leave at 4. I had to tell them I couldn't sit around all day. I heard one of the managers say that they were not going to get a response from the bank until Monday or Tuesday. They could have said that 3 hours prior.

I had a call from the salesman on 2/20 saying it was approved but they needed one more thing and I could pickup the car on 2/21. Well here I am 4PM on 2/21, after me making 4 calls to them to try to get some type of answer. I feel that the they don't care too much about their customers unless you have A+ credit.
Comments:3 Replies - Latest reply on 2012-02-21
Posted by dan gordon on 2012-02-21:
well since monday was a holiday I'm not sure what you wanted them to do? A few posts up from your is someone complaining they got 'approved' then was told they had to pay more $$. Which scenario would you rather be in?
Posted by clutzycook on 2012-02-21:
Thing is that if a dealership isn't going to be able to get you financing from the bank on a Sunday, then they probably shouldn't be open on Sundays. It's the rare person who waltzes into a dealership with their own approved financing from their bank/credit union, and it's rarer still that someone can just walk in and plunk down the Benjamins to pay for a car outright. If I go to a dealership with the intention of buying a new car (I'm not just looking for the heck of it) that day, even if it isn't from them, I expect to be able to drive out with my new car that day, barring an argument over price or trade ins.
Posted by bigal on 2012-02-21:
Well Clutzyzook, you can drive right out of the dealership with your new car if you have excellent credit. If not you wait on an approval.

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