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Church Chicken - Out of Control

Poor Service - Complaint
Review by RRivera997 on 2012-02-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BALACH SPRINGS, TEXAS -- I visted your location at 11913 Lake June Rd, Balch Spring, Texas this evening and was totally disappointed at the service level that we received. We arrived at this location at 6:45 pm and left at 7:20 without not evening placing an order due to the poor customer service that was being offered, not only to me, but those that were trying to place their orders. It was total chaosin the building. Those that were in front of me were having difficuties in placing their orders due to a gentleman named Michael not being able to operated the register correctly. After several attempts of asking for assistance from other associates on how to operate the register, he did the best he could. There was NO manager visible. People were walking out upset with wrong orders and leaving due to waiting too long. Also, a young lady walked in and made some signs to the operator and took out several bags of food without paying. We left ourselves.
Comments:1 Replies - Latest reply on 2012-02-22
Posted by Venice09 on 2012-02-22:
Sounds like they were having a really bad night. If it was the first time something like this happened, I wouldn't write them off completely. But I think it was a wise decision to leave. Things were only going to get worse.

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