Travelers Insurance Company - Great Insurance Company
Insurance Claim - Compliment
GASTONIA, NORTH CAROLINA -- I recently had storm damage on a rental property. I called Travelers regarding a claim. Be fore I called I had already prepared myself for a battle. The customer service agent completely disarmed me. They wer pleasant, informative and treated me like a client. They assigned a claim number and within an hour the claims representative called to set an appointment. I am thinking this is way too easy, I then assumed the battle would be with the claims representative. We met at the house. (he actually arrived early) He was a very nice and polite young man (Mr. Saxton). He inspected the property and actually pointed out some damage I had not seen. WOW! He gave me a check on the spot to get me going. He followed up with an e-mail within a hour with the full claim information. He also folled up with a phone call about 3 days later to see how things were going. The work was done and I notified Mr. Saxton. 2 days later I get the balance of the claim. No Battle.