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Burlington coat factory in lakewood washington - Poor service
returning shoes - Complaint
Review by my_life_32 on 2012-02-22
Rating: 
LAKEWOOD, WASHINGTON -- I came in Burlington in lakewood wa and I was told I could return my shoes back for a better pair drove clear across town to find out they wouldn't take then back I was told to call back on the Saturday February 18th 2012 to ask for manager and I did they told me she's not in then they said call back Monday and said she's not in she wouldn't be back for 2 or 3 days so I never called back I will never come back to that store they don't have good service at all the assistance manager told me they couldn't take shoes back because some material on bottum of shoe is gone and that they can't resale it like that they lost another customer
Comments:
Posted by ktisnumeroUNO on 2012-02-23:
Were the shoes worn? Places that sell shoes need to inspect the product, and if there are obvious signs of wear, they can not be returned and then resold.
Posted by i'm drinking a tasty beer on 2012-02-23:
"was told I could return my shoes back for a better pair"
Did they see the shoes when they said this?
I ask because some policies WILL change based on condition of the product.
i.e. where i work you can buy a warranty on your items as long as you're within the return policy ... IF the item's not broken already. Had a customer try to do that... and i had to tell him "no" cos ... sure it was in the return policy BUT he'd already broken it. therefore we will not sell a warranty.
so, ... yes "store 1" might say you can return for an upgrade, but their answer may change if they see the condition of the product. and if the product is damaged between that conversation and the trip to "store 2" obviously the answer will change too
Did they see the shoes when they said this?
I ask because some policies WILL change based on condition of the product.
i.e. where i work you can buy a warranty on your items as long as you're within the return policy ... IF the item's not broken already. Had a customer try to do that... and i had to tell him "no" cos ... sure it was in the return policy BUT he'd already broken it. therefore we will not sell a warranty.
so, ... yes "store 1" might say you can return for an upgrade, but their answer may change if they see the condition of the product. and if the product is damaged between that conversation and the trip to "store 2" obviously the answer will change too
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