Charter Communications - FINALLY, A INTERNET SERVICE THAT IS GREAT
MORGANTON, NORTH CAROLINA -- I would like to say that at all levels, I was provided with courteous and personable service. I will admit that the initial SALES REP was not well informed about about their current advertised specials. After locking heads, it was clear that I knew what I was talking about. I hung up and much to my surprise, he immediately returned my call very humbly and offered to me the deal. I knew that I did not need bundles and bundles of stuff$$$$$$$$$
From the scheduling personnel, to the dedication of the installers, to their quality service follow up calls - It was a pleasant experience.
The installation tech's were determined to get me on line that day. The first tech arrived on time. He needed additional help, so he called his back-up tech to come to help him. His ladder was not high enough to reach the telephone pole and make a CONNECTION. Shortly after, Mr. #2 tech arrived and still they needed a HIGHER ladder. A call was immediately placed for another tech who promptly showed up. His ladder could have topped any mountain . . but he still needed to climbed the rest of the way up with cleat-ed boots! Then, there you go, I was connected to my private WI-FI right in my apt.
My point . . . their customer satisfaction abilities wanted to ensure I had my connection ON THE DAY PROMISED! They came in new trucks, proper footwear covering to keep dirt off of my floor. I cannot say enough about my positive experience. Give them a try!