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Frontier Communications - Worst service ever! Run!!
Phone/internet - Complaint
Review by fawniegoodtiger on 2012-02-22
Rating: 
BLOOMINGTON, ILLINOIS -- Ever since Verizon discontinued service in my area and sold out to Frontier, my problems have been neverending. Poor quality phone and internet service, bad customer service, erratic service visits and problems only temporarily fixed are just the beginning.
Today the last straw: I called yesterday to report (again) no dial tone on my landline and subsequently no DSL internet service now. Was told someone will show up anytime from morning to evening. She couldn't say when because "technicians take the calls in the order they are received". Whatever. I waiting till afternoon and still no one showed up. Called to check. Lo and behold, my service request was never entered in their system so yet another day of no service from this no-service company.
Their cancellation fees are terrible so when this contract ends, I'm history. Never ever ever contract with Frontier Communications! They aren't kidding: its like being in the wild Frontier with them - you can't depend upon them.
Today the last straw: I called yesterday to report (again) no dial tone on my landline and subsequently no DSL internet service now. Was told someone will show up anytime from morning to evening. She couldn't say when because "technicians take the calls in the order they are received". Whatever. I waiting till afternoon and still no one showed up. Called to check. Lo and behold, my service request was never entered in their system so yet another day of no service from this no-service company.
Their cancellation fees are terrible so when this contract ends, I'm history. Never ever ever contract with Frontier Communications! They aren't kidding: its like being in the wild Frontier with them - you can't depend upon them.
Total BS
Comments:
Posted by Venice09 on 2012-02-22:
I'm starting to worry about these complaints against Frontier. We switched from cable to Frontier quite a while ago, and so far the service has been good. Customer service, on the other hand, is a bit unpredictable. We never signed a contract and expect no termination fee if we leave.
I wonder if the problems are with former Verizon customers only.
I wonder if the problems are with former Verizon customers only.
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